Gempa99 takes the privacy of every member in Malaysia seriously. This Privacy Policy clearly sets out how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Six core principles that shape how gempa99 handles your personal data responsibly.
All personal data processing at gempa99 is carried out in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We comply with all data protection principles established under Malaysian law to safeguard the rights of every member.
Gempa99 collects only the personal data strictly necessary to operate its services – nothing more. We do not collect data that is irrelevant to the platform's operational needs or that lacks a solid legal basis.
The personal data and financial transactions of all gempa99 members are protected by 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks. Our servers are safeguarded by a multi-layered security system monitored around the clock.
Gempa99 will never sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes. Your data belongs to you, and gempa99 upholds this principle without exception.
As a gempa99 member, you have the right to access, review, and request corrections to your personal data held by the platform. Data access requests may be submitted through gempa99's support channels at any time.
Gempa99 maintains a clear data retention policy – personal data is kept only for as long as necessary for the stated purposes. Data that is no longer required will be securely deleted in accordance with established procedures.
This Privacy Policy explains how gempa99 collects, uses, stores, protects, and shares your personal data. By using the gempa99 platform, you agree to the practices described in this Privacy Policy. Please read it carefully.
This Privacy Policy forms part of the gempa99 Terms & Conditions and applies to all members using the website and services provided through https://gempa99.best. This document is written in Bahasa Melayu for the convenience of Malaysian members.
Gempa99 is an online casino and digital entertainment platform operating in Malaysia. We recognise that trust is the foundation of a strong relationship between a platform and its members – and that trust starts with responsible, transparent handling of personal data.
This Privacy Policy outlines gempa99's practices regarding the protection of personal data of Malaysian members, in compliance with Personal Data Protection Act 2010 (Malaysia PDPA). We are committed to ensuring that every piece of personal information you entrust to us is handled with the utmost responsibility, confidentiality, and security.
This Privacy Policy applies to all personal information collected by gempa99 when you register an account, make deposits or withdrawals, play games, interact with customer support, or use any other services provided by the gempa99 platform.
Gempa99 collects the personal data required to operate the platform's services safely, fairly, and efficiently. The following are the categories of data we collect:
gempa99 does not collect sensitive information such as biometric data, medical records, or credit card details directly. All financial transactions are processed through licensed and approved payment providers in Malaysia.
Gempa99 only processes your personal data for purposes that are clear, lawful, and directly related to the operation of the platform and the delivery of services to you. The following are the primary purposes for which gempa99 processes data:
Under the Personal Data Protection Act 2010 (Malaysia PDPA), gempa99 processes your personal data on the following legal bases:
gempa99 will not process your personal data for any purposes beyond those stated in this Privacy Policy without first obtaining your renewed consent.
Gempa99 does not sell, rent or disclose member personal data to third parties for marketing purposes. Your data is only shared in limited situations with clear justification, as follows:
All third parties who receive personal data of gempa99 members are bound by data protection agreements that require them to handle such information to security and confidentiality standards equal to or higher than those of gempa99 itself.
Gempa99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction:
While gempa99 takes all reasonable steps to protect your data, no security system is entirely infallible. You are also responsible for keeping your account password secure and not sharing it with anyone.
Gempa99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
gempa99 Data Retention Principles:
For enquiries about the specific retention period for your personal data, please contact the gempa99 support team by email at support@gempa99.best.
Under the Personal Data Protection Act 2010 (Malaysia PDPA), you as a gempa99 member have the following rights regarding your personal data:
You have the right to request a copy of the personal data held by gempa99. We will process your request within a reasonable timeframe.
If your personal data held by gempa99 is inaccurate or outdated, you have the right to request an immediate correction at no charge.
You may withdraw your consent to data processing at any time. Please note that this may affect your ability to use certain gempa99 services.
You have the right to object to the processing of your personal data for specific purposes, subject to the legal basis of the processing in question.
Under certain circumstances, you may request the deletion of your personal data from gempa99's systems, subject to applicable legal retention obligations.
If you are dissatisfied with how gempa99 handles your personal data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, please contact the gempa99 support team via email at support@gempa99.best stating the type of request and your account details. We will process your request within 14 business days.
Gempa99 uses cookies and similar tracking technologies to enhance your experience on the platform and ensure that essential functions operate correctly.
Types of Cookies Used by gempa99:
You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect your experience on the gempa99 platform. For more information on managing cookies in your browser, please refer to your browser's documentation.
Gempa99 strictly prohibits individuals under the age of 21 from registering or using this platform. We do not knowingly collect personal data from minors.
Should gempa99 discover that personal data of an individual under the age of 21 has been collected without valid knowledge or consent, we will take the following steps immediately:
If you suspect that someone under the age of 21 has registered on gempa99, please notify us by email at support@gempa99.best. We will investigate and take appropriate action promptly.
Gempa99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or relevant technological developments.
When material amendments are made to this Privacy Policy, gempa99 will notify members through one or more of the following channels: a prominent notice on the gempa99 homepage, an email to your registered address, or an in-platform notification. The "Updated" date at the top of this document will be revised to reflect the latest version.
Your continued use of the gempa99 platform after the effective date of any Privacy Policy amendment constitutes your acceptance of the revised policy. It is your responsibility to review this Privacy Policy periodically.
If you do not agree with any amendments to this Privacy Policy, please discontinue use of the platform and contact us to close your account. We will process your account closure request within a reasonable timeframe.
For any enquiries, concerns, or requests relating to gempa99's Privacy Policy or your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For more serious complaints or if you are unsatisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP).
How gempa99 protects the personal data of over 500,000 Malaysian members
When you register an account with gempa99, you entrust us with highly sensitive personal information — your full name, MyKad number, phone number, email address and financial details. gempa99 does not take this trust lightly. This platform is built on the principle that privacy is not merely a legal compliance requirement, but a fundamental right of every user — one that must be fully respected and protected.
Malaysia has a robust legal framework for data protection through the Personal Data Protection Act 2010 (PDPA). This legislation sets out seven key principles that all entities processing personal data in Malaysia must comply with: the General Principle, the Notice and Choice Principle, the Disclosure Principle, the Security Principle, the Retention Principle, the Data Integrity Principle, and the Access Principle. gempa99 is committed to upholding all seven principles — not merely in technical and procedural terms, but in the true spirit intended by the legislators.
For Malaysian players, the security of financial information is one of the most critical aspects of privacy. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or any other local Malaysian payment method, your transaction details are transmitted through channels protected by 256-bit SSL encryption. gempa99 does not store your full account or digital wallet details — only the information necessary to record transactions and verify account ownership. This means that even in the unlikely event of a security incident, your exposure of financial data remains extremely limited.
Many Malaysian players ask whether their gaming records — such as slots betting history, blackjack game records or Malaysia Super League betting records — are shared with other parties. The answer is no. Your gaming activity data on gempa99 is used solely to grant you access to games, calculate bonuses and VIP rebates you are entitled to, resolve any disputes that arise and detect suspicious activity that may indicate account abuse. This data is not shared with any third party for marketing, commercial analytics or any other purpose beyond the platform's operational requirements.
Cookies and tracking technologies are a common concern among Malaysian internet users who are increasingly aware of their digital privacy. At gempa99, we use cookies for three core purposes only: keeping your login session secure, saving your display preferences, and analysing platform performance in aggregate. We do not use third-party tracking cookies to build an advertising profile of you or to track your activity outside of the gempa99 website.
Gempa99's enforcement of the 21-and-above age requirement also carries an important privacy dimension. The identity verification (KYC) process we conduct not only ensures that players meet the age requirement, but also protects users' identities from being misused. When you submit a copy of your MyKad or other identity verification document, that information is processed through a secure system accessible only to specifically authorised personnel.
The rights to access and correct data are the two rights most commonly exercised by gempa99 members. If you would like to know what personal data we hold about you, or if you find any inaccurate information in your account, you may contact our support team by email at support@gempa99.best. Data access requests will be processed within 14 business days, and correction requests will be resolved promptly once your identity has been verified. No charges apply for data access or correction requests.
Finally, gempa99 wishes to make clear that this Privacy Policy is not merely a legal document written to satisfy compliance requirements. It is a statement of our commitment to every Malaysian member who entrusts their personal data to this platform. We understand that privacy is fundamental to feeling safe and comfortable when using an online platform, and we will continue to invest in the infrastructure, procedures, and training necessary to ensure your personal data is always protected in the manner you deserve.
The gempa99 Privacy Policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. Your personal data is used solely for platform operations, processing transactions in Malaysian Ringgit (RM) and account management. gempa99 does not sell your data to any third party.
All financial transactions are protected by 256-bit SSL encryption. For privacy-related enquiries or to exercise your data access rights, contact us at support@gempa99.best.
Read also Terms & Conditions gempa99 for a full overview of the platform's terms of use.
Join over 500,000 Malaysian members who play on gempa99 with full confidence that their personal data is protected to the highest industry standards and in accordance with Malaysian law.